A return authorization must be obtained before sending back any items.

Requests for return authorizations must be made within 30 days of the original purchase date.

Exchanges receive full credit toward future purchases, unless the item is a special order.

Refunds, cancellations, and straight returns are subject to a 9% restocking fee, and shipping fees are non-refundable.

Items cannot be returned or exchanged if they have been worn, altered, or used in any way (including sizing or link removal).

Special order items, including those priced at $10,000 or more, are non-returnable, and deposits for such orders are non-refundable.

Please note that purchases made by watch manufacturers, distributors, or anyone acting on their behalf are not eligible for return.

Domestic orders are shipped via FedEx with full insurance coverage up to $50,000. In the event of loss or damage during shipment, the customer agrees to be compensated through the insurance claim process and not pursue a credit card chargeback. Liability for shipment is assumed by the customer if a 'Signature Release' is on file. International orders may have lower insurance limits. All claims for lost or damaged shipments must be made within 48 hours of the scheduled delivery.

We reserve the right to cancel or refuse any order. A purchase is only finalized once payment has been processed. Trade-in quotes provided via phone or email are estimates and are subject to change upon inspection.

To prevent fraud, we may request additional documentation, such as a copy of your credit card and photo ID, to verify the transaction. If sufficient verification is not provided, we reserve the right to cancel the order.